Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every windbreaker is described accurately as a wind shell: the tightly woven fabric prevents convective heat loss rather than providing insulation, buyers are told that warmth comes from layers worn underneath, and the water resistance is stated plainly as a durable water repellent finish that sheds drizzle on a garment whose seams are not taped, with buyers whose requirement is rain protection directed to waterproof garments as a different product; artwork is designed for the back panel first because it is the largest uninterrupted print surface in team wear and is worn as the outermost visible layer, with lettering sized for reading at distance and staff and event shells supplied in role-coded colourways held to reference across reorders; packable models stow into their own pocket with the packed size stated as a specification; crew and staff shells are cut and sized generously because they are worn over unpredictable layers, youth shells are proportioned cuts with sleeves reaching the wrist and interior name labels rather than scaled-down adult garments; and programme customers’ artwork, placements, colour references and learned size curves are held so that subsequent seasons match the shells already in use.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.